Thank you for shopping on TeleRigs. We aim to ensure a safe and reliable marketplace for telecom engineers, riggers, technicians, and all industry professionals. Please read our Refund and Returns Policy carefully to understand how refunds, returns, and disputes are handled on our platform.
1. General Policy
TeleRigs is a marketplace that connects buyers and sellers. While we facilitate transactions, each seller is responsible for clearly stating their return and refund terms for the products they list. Buyers are encouraged to review product descriptions, conditions, and seller policies before making a purchase.
However, TeleRigs provides a standard guideline to help protect both buyers and sellers.
2. Eligibility for Returns
You may request a return if any of the following conditions apply:
- The product arrived damaged or defective.
- The item received is different from what was described or advertised.
- The product is missing essential parts or accessories.
- The seller agreed to accept returns before or after purchase.
Important:
Some items may not be eligible for return, such as safety gear (PPE), custom-built equipment, consumables, or products marked “No Returns.”
3. Time Frame
Return requests must be submitted within:
- 7 days of receiving the item for standard equipment/products
- 3 days for electronic or sensitive devices
- No returns on digital downloads or non-physical services
Requests made after the stated time frames may not be accepted.
4. Refund Process
Once your return request is approved, refunds may be processed in one of the following ways:
- Full refund back to your original payment method
- Partial refund for items with minor issues (agreed upon by buyer and seller)
- Store credit or voucher (if offered by the seller)
Refund times vary depending on your bank or payment provider.
5. Return Shipping
Unless stated otherwise:
- Buyers are responsible for return shipping costs.
- Sellers must provide correct return address information.
- If the item was defective or incorrectly delivered, the seller may cover the return shipping costs.
6. Disputes
If the buyer and seller cannot reach an agreement, TeleRigs may step in to review the dispute. You may be asked to provide:
- Photos or videos of the item
- Proof of purchase
- Communication with the seller
TeleRigs reserves the right to make a final decision based on the evidence provided.
7. Non-Refundable Items
The following items are typically non-refundable:
- Personal protective equipment (PPE)
- Safety harnesses, helmets, gloves, and climbing gear
- Custom-made or modified tools
- Downloadable software or digital files
- Items sold “as-is” or “no returns accepted”
8. Order Cancellation
Orders may be cancelled under the following conditions:
- Before the seller ships the item
- If the item is out of stock
- If the seller does not respond or fulfill the order within the expected timeframe
Once the item has shipped, cancellation may no longer be possible.
9. Contact Us
If you have any questions or need assistance with a return or refund, please contact TeleRigs customer support:
📧 Email: info@telerigs.com
Final Note
TeleRigs is committed to providing a fair and transparent environment for all users. We encourage open communication between buyers and sellers to resolve issues quickly and respectfully.